Measuring success in Developer Relations is always one of the most interesting questions or challenges. Every organization does it differently – from measuring how many stickers were handed out, how many Twitter followers one has, to how many people attended a conference talk, to how many API calls were made. There are many more things you can measure. Every approach has its pros and cons and every organization will use an approach that helps reach their business goal(s).

I listened to a great Under the hood of Developer Marketing podcast with Jesse Davis:

where Jesse shared that a metric we should care about is how to help the developer next.

Continue reading “How many developers did we help?” →

Last September I was in a meeting with Burr Sutter. Burr runs Global Developer Advocacy at Red Hat. We were talking about Developer Advocacy and I remember Burr saying something along these lines:

Our job is to make developers awesome

I right away thought about this image:

I think the first time I saw this image was at Share Knowledge Not Features. The original graphic is from Features vs. Features.

I think it’s easy to focus on features but that’s not what Developer Advocacy is about (at least in most cases).

Developer Advocacy is about showing what developers can do with your product/service, what problems developers can solve and what solutions developers can build. I covered this topic earlier in this blog post: Share outcomes and results, not features.

Our job is to help, show and educate what rad things developers can build.

Developer Advocacy is how to make developers awesome 🙌

Update

When I shared this blog post with Burr, he told me he uses another phrase:

Our job is to give developers super powers

So here you go, two really great phrases to describe Developer Advocacy from Burr Sutter:

Our job is to make developers awesome
Our job is to give developers super powers

A few weeks ago I attended Evans Data Developer Marketing Summit. During a panel one person said:

“Developers hate marketing”

I don’t agree with that.

I think developers don’t like bad marketing.

People in general don’t like bad marketing so I don’t think developers are any special here.

When someone says “developers hate marketing”, I always associate this with an old car salesperson:

No one would disagree that this is bad marketing (or sales), most of us probably experienced that. These folks usually use shady tactics and push features, not solutions.

Most will agree that (most) organizations today don’t do this.

At Evans Data Developer Relations Conference in March 2019, Willie Tejada, IBM Chief Developer Advocate said this:

On marketing to developers:

It’s not true that developers don’t want to be marketed to, they are simply very very educated “consumers”.

Here is an example of buying an espresso machine (such as Nespresso)
People will spend a disproportional amount of time learning about the machine and how it works. When they go to the store to buy it, if the sales person knows less than the buyer the buyer will be frustrated. We don’t like when we go to buy something and we know more about the product than the person selling it to us.

There are many great books on marketing out there. A great book I recently read is This is Marketing by Seth Godin. Here is how the book defines marketing:

Marketing is the generous act of helping someone solve a problem. Their problem.

and this one:

Marketers offer solutions, opportunities for humans to solve their problems and move forward.

There is nothing inherently bad about marketing to developers. Companies simply need to be helping solve developer’s problems. If we do this, then we won’t need to say that developers hate marketing (hopefully).

Our goal should always be to share outcomes and results, not features. My all time favorite resource is Adam DuVander’s Share Knowledge, Not Features.

I think here is one good example of that (there are thousands more of course):

Webflow is a No Code platform to build websites. Above is their home page. Webflow is not telling people that they have a visual HTML editor – that’s a feature. They are telling people what problems they can solve, what is the outcome – build a better website, faster, without coding.

Whether you call it developer marketing or something else – let’s help developers solve their problems, show them solutions, outcomes and share knowledge 🙌