Converting speech or audio to text has a large number of applications and can bring advanced capabilities to applications.
Image you are running a call center with thousands of simultaneous calls. You would like to identify some trends/analytics such as if the callers are having problems with a particular product or feature. Or if the callers sound frustrated or unhappy about something.
You might also be looking for particular words in the conversation that are being repeated and also need to know the frequency. Being able to analyze such information is vital to businesses. For example, if you identified that callers sound frustrated and the word “broken” is repeated all the time – you can take actions to improve the user experience. First, you can quickly teach the support team how to help with this particular problem, offer a solution or a workaround. Second, you can fix or improve the product.
In general, almost any audio can be converted to text, where the text is then analyzed for trends, analytics that are important to you. One tool that you can use to analyze text is the Watson Tone Analyzer service.
Continue reading “Learn How to Convert Audio to Text”
In this blog post you will learn how to invoke the Watson Language Translator API from an Appery.io app. Before you will learn how to do that, let me give you a quick overview of the Appery.io platform.
Appery.io is a cloud platform for building and running mobile web and hybrid apps. The platform provides the following major benefits:
- A visual, drag and drop UI builder (based on jQuery Mobile, Ionic or Bootstrap)
- A cloud database for storing app data.
- API Express for connecting to any external/enterprise data sources such as a SQL database, web service or a REST API.
- Sending Push Notifications.
If you are looking for more Appery.io content, simply look for posts tagged with Appery.io.
Appery.io makes it very easy to invoke any 3rd party REST APIs using Server Code or API Express. In this blog post you will learn how to invoke the Watson Language Translator API from Server Code. Let’s start.
Watson Language Translator API
In this section you will learn how to start with the IBM Cloud and launch the Watson Language Translator API. The Language Translator API allows to translate one language to another language. Other API features include detecting the what language was entered. To learn more about the API here.
Continue reading “How to Invoke the Watson Language Translator API from an Appery.io App”